FAQ

General Questions

 

How do I place an order?
To place an order, browse our collections and select the product you like. Choose the size and customisation options if applicable, then add the item to your cart and proceed to checkout. Enter your shipping information and payment details, and confirm your order. You will receive an email notification once your order is confirmed.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay. With Afterpay, you can buy now and pay later in four interest-free installments.

Do you offer international shipping?
Currently, we only ship to Australia and New Zealand.

Can I change my shipping address after placing an order?
If you have provided the wrong shipping address, email us at enquiries@ajsuniquegifts.com.au with your order number as soon as possible. If your order has not been dispatched yet, we will try to update the address for you.

How can I contact customer support?
For assistance, email us at enquiries@ajsuniquegifts.com.au. We aim to respond to all inquiries within 24 hours.

Can I track the status of my order?
Yes, once your order is dispatched, you will receive a tracking number via email. Use this number to track your shipment. Tracking information may take some time to update, so we appreciate your patience.

Can’t find the answer you’re looking for?
If you have a question that isn’t answered here, please email us at enquiries@ajsuniquegifts.com.au, or use the Contact Us form, and we’ll be happy to help.

Personalised Doormats

Can I customise the door mat with my own text or design?
Yes, many of our doormats can be personalised. Select the customisation options available for the specific product or email your design to enquiries@ajsuniquegifts.com.au. We’ll send you a template to get started.

How long does it take to receive my doormat?
After placing your order, please allow 3-10 business days for it to be designed and made. For faster processing, choose the Priority Order option at checkout. Orders with Priority will be shipped within 3 business days via express post. Standard shipping takes 2-8 business days, while express shipping takes 1-4 business days. Delivery times may vary depending on the courier and Australia Post.

How do I look after my doormat?

It is essential to properly care for your door mat to minimize the effects of general wear and tear. Here are some tips to help you maintain the longevity of your personalized door mat:

  • Regularly clean your doormat by gently shaking off any loose dirt or debris. You can also use a vacuum cleaner or a soft brush to remove any stubborn dirt.
  • Avoid placing your doormat in direct sunlight for extended periods as it may cause fading.
  • Rotate your doormat periodically to ensure even wear and tear.
  • Avoid dragging heavy objects across your doormat as it may cause damage to the fibers.
  • If your doormat gets wet, allow it to air dry completely before using it again.

Personalised Night Lights

Can I customise the night light with my own text or design?
Yes, you can personalise many of our night lights. Choose the customisation options available for the product or email your design to enquiries@ajsuniquegifts.com.au, and we’ll assist you with a template.

How long does it take to receive my night light?
Please allow 3-5 business days for design and production of customised night lights. For faster service, select the Priority Order option during checkout. Orders with Priority are shipped within 3 business days, with standard shipping taking 2-8 business days and express shipping taking 1-4 business days.

How do I care for my night light?
To care for your night light:

  • To prevent fingerprints on the acrylic plate, avoid touching the surface directly with your hand. Please hold the acrylic plate by the sides.

  • Please use a soft cloth to gently clean the acrylic surface if there are any marks. Avoid using abrasive cleaners as they may damage the surface.

Personalised Slipmats

What is a slipmat?
A slipmat is a circular pad placed on a turntable to help DJs and music enthusiasts control the rotation of vinyl records. It provides a layer of friction between the turntable platter and the vinyl, allowing for better manipulation of the record during playback. Our slipmats are designed to be visually striking with customisable designs, making them both functional and stylish.

Can I customise the slipmat with my own text or design?
Yes, many of our slipmats can be personalised. Choose the customisation options available for the product or email your design to enquiries@ajsuniquegifts.com.au. We’ll assist you with a template to ensure your design is perfect.

How long does it take to receive my slipmat?
Please allow 3-5 business days for your slipmat to be designed and made. For faster processing, select the Priority Order option at checkout, which ships within 3 business days. Standard shipping takes 2-8 business days, while express shipping takes 1-4 business days.

How do I care for my slipmat?
To maintain your slipmat:

  • Use a lint roller to remove dust and hair.
  • Clean with a dry or slightly damp cloth if needed. Allow to dry fully before using again.
  • Avoid exposure to excessive moisture.
  • Store flat and avoid folding to maintain its shape.